Job Opening – Customer Service

Caring – Honest – Driven

These are our Core Values and the basis upon which we add anyone to our team at The Hill. 

We’re currently seeking someone to join our customer service team. The right candidate will have exceptional people and organizational skills and be committed to becoming an integral part of providing the best hour of our members’ day.

Job Description

  • Work at the front desk 4 nights/per week, Monday-Thursday 4pm-8pm, with the opportunity for additional shifts and duties
  • Greet members and drop-in’s, manage member accounts, field questions, and provide email support and follow-up
  • Maintain a professional and welcoming reception area and cultivate a culture of encouragement
  • Assist in opening and closing procedures with coaches
  • Make sure athletes have waivers signed, are signed into classes, and have access to specialty courses
  • Manage facility supply inventory and order management
  • Maintain retail pro shop
  • Attend weekly staff meeting
  • Spot clean and re-stock locker rooms as needed with linens and paper products

Required Skills

  • Must be highly motivated by joining a team that pursues excellence and self-development
  • Must be easy-going and congenial
  • Must have a genuine desire to care for and invest in our members
  • Must be able to learn first names and important details of our members
  • Must be able to manage email communication with daily regularity
  • Ability to use and learn basic software applications like Google Drive, Member Management Software, and Basic Excel
  • Must have a keen awareness to recognize and solve immediate problems

Preferred Skills and Experience – not required

  • Experience with scheduling
  • Experience with event planning
  • Basic understanding of WordPress
  • Basic understanding of Social Media with the ability to aggregate and schedule content
  • Basic proofreading skills

If interested, please email your resume to: